The main advantage of the service Number Portability is the possibility of free choice for the subscriber and empowering of the competition between mobile operators. Now you can choose freely whose operator mobile services to use without thinking about the difficulties connected with changing of the mobile number. You don’t need to inform your friends and acquaintances about the new number, you will not miss the important for you call as your number with you go to the new mobile operator.

If the called subscriber changed the operator, the special answering machine with recorded information will inform you before the connection between you and the called subscriber is established: “You are calling to the network of another mobile operator”. If you don’t want to spend money for the call to another network, please, finish the call after you have heard the warning. The time of calling till the connection with the subscriber is not charging.

From the 1st of November 2011 the order of the payment for the telecommunication services is changed. From this date clients are to indicate the name of the operator in whose favor they pay and the number of the mobile phone in international format +375 XX XXX XX XX, where +375 – the code of the country, XX – the prefix, XXX XX XX – the number of the subscriber.

All the subscribers can use the service of Number portability: individuals and legal entities that served on pre-paid and post-paid terms of the payment for services. The service is provided for the subscriber whose name entered into the agreement of rendering telecommunication services.

For the porting of your number you are firstly to address to the operator whose subscriber you are at the moment. The second step is addressing to the life:) exclusive points of sales and serving.

The process of porting of the number starts at the centers of serving of subscribers of the previous operator (that means the operator whose services you are going to stop using). Here you need to submit an application for porting the number into another network. Then your sim-card will be deactivated (the porting number becomes not available till the moment of porting into the new network) and you will be given the permission form where the porting number and registered number of your application will be indicated.

The term of validity of the permission form – is 30 days from the date of issue. After receiving the permission form you need to address to the service center life:). Here you need to show the permission form from the previous operator, fill in the application for the portability of the number, arrange the agreement about rendering the services and wait for the moment your number will be ported into the new network (will be available for using). The process of the porting of the number can take 3 days maximum from the moment of addressing to life:) exclusive points of sales and serving and registration the application there.

A subscriber – individual – is to provide the following documents for porting the number:

to the previous operator:

the standard application for the service Number portability in writing

the passport

to the life:) service centre:

the permission form issued by the operator-donor (or simply to say the registration number of the enquiry for the porting of the number)

the passport

A subscriber – legal entity – is to provide the following documents for porting the number:

to the previous operator:

the standard application for the service Number portability in writing

to the life:) service centre:

the permission form issued by the operator-donor

the documents that are necessary for arranging the agreement with the operator.

You can port your number several times but not earlier than 90 days pass after the last porting of your number.

The subscriber has the right after applying for the service Number portability to withdraw this application till addressing to the new operator. In this case the previous operator restarts rendering telecommunication services for this subscriber for his number without charging.

Your previous sim-card will be deactivated after the porting of the number. You will have to arrange the agreement with the new operator and receive the new sim-card with your number saved completely.

The reasons for the refusal in providing the service Number portability are the following:

- the permission form for the service is not valid (more than 30 days from the date of issuing);

- the order of applying for the service is not kept;

- the number belongs to work, test, service numbers;

- the application for the portability of the number contents wrong data;

- the ban for the service is valid (less than 90 days pass from the date of the previous portability of the number).

If you have financial obligations to the previous operator, the service Number portability can be postponed till the moment of payment all of them.

It is important to know: the previous operator is to issue the permission form on the same day when the subscriber applied in case of absence of debts and payment for the service Number portability (it means that the previous operator hasn't right to delay the issue of the permission form).

The service Number portability is paid to the previous operator according to the existing tariffs.

You can receive additional information about the service Number portability on the phone of the hotline 8 017 295 99 99 and at the site www.life.com.by